Frequently Asked Questions

What is a written-off vehicle inspection?

A Written Off Vehicle Inspection is commonly known as a ‘WOVI’ or ‘WOVR’. These are comprehensive vehicle identity checks which apply to all vehicles classified as repairable write-offs and are required before a repairable written-off vehicle can be re-registered. They are part of the national theft reduction initiative and are required to ensure that the identity of repaired written-off vehicles is legitimate. This is to combat the illegal use of vehicle identifiers and to stop the re-birthing of stolen vehicles. The inspection also involves inspecting the nature of any repairs conducted, the parts utilised in the repair process along with all repair and parts receipts, and identifying if the vehicle has any obvious defects.

What is the process to get a written-off vehicle inspection?

You must book your inspection online via www.wovi.com.au Each inspection must be booked at least 72 hours in advance. When booking an inspection, the vehicle's details, including the vehicle identification number (VIN) or chassis number, make, model and colour must be provided. Please note that the letters ‘I’, ‘O’ or ‘Q’ must not be entered into the VIN in the booking details as this will produce an error message. You must also enter the owners licence details. The owner of the vehicle must have a Queensland Transport customer reference number to make a booking, otherwise the booking cannot proceed. On the day of the appointment, the owner will need to personally present the vehicle at the inspection site. If this is not possible, the person presenting the vehicle will have to prove their identity by showing an acceptable form of identification, and must also have a Queensland Transport customer reference number. The representative of an organisation must show a letter of authority to conduct business on behalf of the organisation, in addition to their own personal identification. On the day of inspection you are not allowed to be present inside the inspection premises with the vehicle during the inspection itself. Motorcycles must be removed from transport vehicles. You may drive the vehicle to the inspection site under only 3 circumstances:- The vehicle is still currently registered, or You are able to utilise a trade/dealer plate, or You have all three of - current safety certificate, third party insurance certificate and a completed Queensland Transport registration application – with you at the time.

How long will the inspection take?

You must drop the vehicle off to the inspection site at or prior to the allotted time of the appointment. The inspection, on average, takes less than half a day. The examiner will let you know when the vehicle will be available for collection. If more time is required to complete the inspection, you may have to leave the vehicle at the inspection site for longer. For all bookings for the Brisbane site the vehicle must be left for a minimum of 2 working days. For Brisbane inspections you will not be able to collect the vehicle until you are contacted back to advise that the inspection is completed.

What is the difference between a safety inspection and a written-off vehicle inspection?

A safety inspection certificate confirms the vehicle is roadworthy—this is decided by specific test criteria to measure roadworthiness. However, please note that if the safety certificate has been issued incorrectly and the vehicle has any obvious defects it will not pass the WOVI inspection. The written-off vehicle inspection is a thorough and detailed analysis of the identity and history of the vehicle to ensure its identity is legitimate. The inspection includes an analysis of the vehicle's history and repair documents. If there is any doubt or inconsistencies with the vehicle's identity, history or documentation, the vehicles are referred to the Queensland Police Service for further inspection. The Queensland Police Service may undertake a detailed forensic inspection on the vehicle to confirm its legitimate identity.

How much does the inspection cost?

The fee is $435 for cars and trucks, and $335 for motorbikes, caravans and trailers. There are no concessional rates. The fee is payable whether or not the vehicle passes the inspection and there are no refunds for failed vehicles. Plus there is a $55 reinspection fee for any vehicle not passing its inspection upon first presentation. These fees are comparable to equivalent inspections in other states with flat fees of A$484 in Victoria, A$433.65 in the Australian Capital Territory and A$411 for a full inspection in New South Wales. The fee was determined as part of the contract process with the Department of Transport and Main Roads The written-off vehicle inspection process requires a considerable investment in staff resourcing, travel, facilities, equipment and insurances. Queensland Inspection Services is required to mitigate its risks in dealing with organised and professional vehicle theft activities. In addition to the costs of providing the service across Queensland, the inspection price incorporates a component of this risk borne by Queensland Inspection Services.

What are my payment options?

At the Brisbane and Townsville locations cash is accepted. All other locations cash is not allowed and the following means of payment are acceptable, Bank Cheque, Money Order from Australia Post, Credit Card, and EFTPOS. Personal and business cheques are not accepted.

Where can I get a written-off vehicle inspection?

Queensland Inspection Services provide written-off vehicle inspections. We have sites in Brisbane, Rockhampton, Toowoomba, Townsville, Mackay, Bundaberg, Cairns, Sunshine Coast, Beenleigh and on the Gold Coast. To gain more information contact Queensland Inspection Services on 1300 722 411*. *Higher rates apply from mobile phones and payphones. If calling outside of Queensland, STD rates will apply. Maps of the locations of each of our sites is available on the Contact Us tab of our website www.wovi.com.au Queensland Inspection Services are required under legislation to perform inspections only at the sites already approved by Qld Transport as are listed above. We are unable to perform inspections at other non-approved premises.

What days and times are your inspection sites open?

The Brisbane site is normally open from 8am to 4.30pm Monday to Friday. Other sites are operated on a roster basis and not open 5 days a week every week. You would need to contact Administration staff to obtain further details. The booking page of our website provides the times and dates available for inspections. All sites are normally closed on public holidays although this may vary in regional areas.

Does my vehicle require an inspection?

Queensland Inspection Services only inspects vehicles which are then currently listed as a ‘repairable writeoff’ on NEVDIS, the Australian national registration system. Queensland Inspection Services does not conduct checks for members of the public to determine this. You will need to visit www.ppsr.gov.au and conduct a check using the vehicle’s VIN number to determine if it needs an inspection. The result of this check will tell you if the vehicle is then listed as a repairable writeoff. Queensland Inspection Services recommend you use this government website as it is cheaper than private/commercial websites. If the result indicates that the vehicle has already been previously inspected in New South Wales, you may still require an inspection to register your vehicle in Queensland. The way to determine this is to attend your local Queensland Transport customer service centre with the vehicle details and they will advise you.

Why would my vehicle need another inspection in Queensland if it has already been inspected in New South Wales?

In New South Wales some vehicles in areas where full inspections were not available could be reregistered on a lower level identify check. This was called a 'blue slip' and is not accepted by other states in place of a written-off vehicle inspection. Vehicles that have been issued a 'blue slip' are required to undergo a full written-off vehicle inspection before they can be registered in Queensland or other states.

Why does my vehicle require an inspection?

If your vehicle has been listed as a repairable writeoff it must undergo a WOVI inspection before it can be re-registered anywhere in Australia. These inspections are required under State legislation, in Queensland this legislation came into place in 2002.

I have bought a vehicle with little or no damage but it is listed as a Statutory Writeoff, can I get it inspected and registered?

No, only a vehicle listed as a repairable writeoff can undergo a WOVI inspection and be re-registered. Queensland Inspection Services cannot assist you in any way in relation to a Statutory writeoff vehicle. Any questions about Statutory writeoff vehicles can only be dealt with via either the Transport authority in the State in which the notification was made, or with the insurance company or other entity who made the notification.

Why is my vehicle listed as a repairable writeoff?

This normally occurs when an insurance company has assessed a vehicle involved in some kind of incident, and the insurance company determines that it should be reported. Notifications can also be made by auction houses, vehicle wreckers, and private persons on their own vehicles after an incident occurs. Queensland Inspection Services does not make notifications on repairable writeoff vehicles itself so is not responsible for any notification having been made previously.

I bought my vehicle from interstate. Will this cause any issues?

If the vehicle was written off in a State other than Queensland, there will normally be a delay in the transfer of the damage information onto the Queensland system. This will normally be no more than about 3 days, however in a small number of cases it can take significantly longer than that. In these isolated incidents your inspection may need to be delayed.

Can you tell me what the nature of the damage is that is listed on the repairable writeoff register?

The information on a repairable writeoff vehicle is provided under confidentiality provisions by Queensland Transport to Queensland Inspection Services and unfortunately we are unable to release that to the public. We are also not able to help you with these details if you are wanting to know prior to purchasing such a vehicle. You may access any information available via www.ppsr.gov.au Further to this, we are unable to divulge information on previous inspections from customers files. Queensland Inspection Services cannot amend the damage information listed against a vehicle should you believe it is incorrect. This would need to be addressed with either a Sate Transport authority or the insurance company or entity who made the notification. Queensland Inspection Services can only either pass or fail a vehicle after the inspection is completed.

Once my vehicle is inspected and passed, will I be able to register it the same day?

The WOVR restriction for a repairable writeoff vehicle exists on NEVDIS, the National registration system based interstate. A pass entered into the system by Queensland Inspection Services does not update NEVDIS until overnight, so you may not be able to register your vehicle until the following working day.

My vehicle is over 15 years old so why does it need an inspection?

The requirement for an inspection is determined on the age of the vehicle at the time of the write-off incident, even though this may have been some years ago when the vehicle may have been newer, it is not based on the current date today. Further to this, the 15 year rule back dates to January of the same year of production, so for example, a vehicle manufactured in April 2002 will still be entered onto the WOVR until the end of 2017.

Any other questions?

Please email us your full list of queries to adminqis@wovi.com.au with a return telephone number.

Do you have a question that isn't here?

If you wish you can give us a call on 1300 722 411 or fill out our short enquiry form on our contact us page. You can also directly email us via adminqis@wovi.com.au
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